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Refund Policy

RETURN/ EXCHANGE & CANCELATION POLICY 

SOLTHERM 100% BUYER PROTECTION PROGRAM DETAILS

(For Products & Services we sell online at www.soltherm.in)

www.soltherm.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.

 

What is www.soltherm.in’s Return Policy?

  • Our "100% Buyer Protection Program" allows for easy returns and refunds for:
  • Products which you received in "Damaged/Defective/Broken" condition.
  • Products not as per description/photo on the website.
  • Products which you may not like for quality, color and design related issues.

 

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Return / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by www.soltherm.in. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples cannot be returned. Custom stitched products cannot be returned, **currently we don’t accept partial Returns/ Disputes of the respective order.

 

HOW TO RAISE RETURN REQUEST/ DISPUTE FOR AN ORDER?

  • You need to register your dispute in following manner;
  • To register Return Request / Dispute, please follow below mentioned easy process:
  • You simply raise your complain through mailing us at customercare@soltherm.in and register your complain.
  • Our customer care team will look into the issue and communicate you for proper resolution of the issue.
  • *IMP : We request you to please submit the mentioned below required details on App / Website correctly otherwise the refund will be declined & once refund is declined we will not be able to issue the refund again, provided voucher will be issued for the same amount.

a. Name as per bank account

b. Bank Account Number

c. Bank IFSC Code (IFSC code is a unique eleven digit code which is a combination of alphabets and numbers)

  • Shipping cost if any is non-refundable.
  • If Order placed through prepaid mode via. Credit or Debit Card, no need to share the bank details as refund will be credited back to the respective Credit Card or In the bank account through which the Debit is associated.
  • We also have an option of wallet refund, if you want you can avail this facility as well for refund, please refer the *T&C properly before opting for this option which will be visible during the selection of refund mode.

 

WHAT TO DO IF I AM UNABLE TO RAISE A RETURN REQUEST / DISPUTE THROUGH APP / WEBSITE?

If you face any difficulties while raising the Return Request / Dispute, simply reach us @ 09871800811 or email us at customercare@soltherm.in, our customer experience team will help you to resolve your queries and complaints in the best possible ways.

 

WHO PAYS FOR THE DELIVERY CHARGES FOR RETURNING PRODUCTS?

Please note that we incur a lot of charges to deliver a product/ service to you. Therefore any delivery charges incurred will not be refunded to you. www.soltherm.in will deduct delivery charges from the refund amount. You will be paid a flat Rs. 100 voucher which can be used to buy any of the www.soltherm.in products for the next 3 months. Please pack well when you are returning the product so that it reaches its origin in good condition.

 

BY WHEN MY RETURN REQUESTED PRODUCT GETS PICKED UP?

With respect to the availability of  Reverse Pickup facility your respective product will be picked up by our authorised courier partner within 7 to 10 working days.

During Pick Up, our delivery agent may do a quality check on the return. This refund may be applicable only after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.

 

WHEN WILL I GET MY REFUND?

Upon successful submission of the return request and pick up of your product by our logistics partner, we will process the refund to your bank account within 24 hours. Following this, please note that your bank may take up to 3-5 working days to credit the refund to your account.

 

DEDUCTION OF DELIVERY CHARGES FROM REFUND AMOUNT

When you're returning an item that was damaged/ defective or due to any error normally we provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup than you will have to self ship the product for which you will be compensated for return courier charges.

 

EXCHANGE ONLY OPTION FOR LOW VALUE PRODUCTS

Please note we have very reasonable prices for our products. For our low price products, we would like you to exchange them. Therefore for an order value of less than Rs. 500, we will only refund in www.soltherm.in wallet so that you can buy again any other product suitable for you from our vast collection.

 

HOW ARE ITEMS PACKED?

All items are carefully packed to avoid any form of damage.

 

WHAT IS THE ESTIMATED DELIVERY TIME?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders..

 

HOW WILL THE DELIVERY BE DONE?

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex, etc. In some cases where the pincode/ zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.

If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

 

DO YOU DELIVER INTERNATIONALLY?

www.soltherm.in does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

 

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

All www.soltherm.in items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

 

WHO BEARS THE OCTROI FOR CERTAIN LOCATIONS IN INDIA?

Nagpur , Sangli , Dombivli , Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune), Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. www.soltherm.in is not responsible for any octroi payments.

 

WHO WOULD BE RESPONSIBLE FOR PAYING LOCAL TAXES IN COUNTRIES OUTSIDE OF INDIA?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

 

CANCELATION POLICY FOR HOSPITALITY/ TOUR & TRAVEL PACKAGES

Please Note: -

  • 25% deduction in total payment if the trip cancelled 30 days prior to commence date.
  • 50% deduction in total payment if the trip cancelled 15 days prior to commence date.
  • 75% deduction in total payment if the trip cancelled 7 days prior to commence date.
  • No refund if the trip cancelled less than 7 days prior to commence date.

 

TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

 

USE LICENSE

  • Permission is granted to temporarily download one copy of the materials (information or software) on www.soltherm.in's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  • Modify or copy the materials
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
  • Attempt to decompile or reverse engineer any software contained on www.soltherm.in's web site
  • Remove any copyright or other proprietary notations from the materials, OR
  • Transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Holidify.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

DISCLAIMER

The materials on www.soltherm.in's web site are provided "as is". www.soltherm.in's makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, www.soltherm.in does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

 

LIMITATIONS

In no event shall Holidify.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on www.soltherm.in's Internet site, even if Holidify.com or a www.soltherm.in authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

REVISIONS AND ERRATAS

The materials appearing on www.soltherm.in's web site could include technical, typographical, or photographic errors. www.soltherm.in does not warrant that any of the materials on its web site are accurate, complete, or current. Holidify.com may make changes to the materials contained on its web site at any time without notice. Holidify.com does not, however, make any commitment to update the materials.

 

LINKS

www.soltherm.in has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Holidify.com of the site. Use of any such linked web site is at the user's own risk.

 

SITE TERMS OF USE MODIFICATIONS

Holidify.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

GOVERNING LAW

Any claim relating to www.soltherm.in's web site shall be governed by the laws of the Republic of India without regard to its conflict of legal provisions.



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